Player Services

You won’t find a team like this in any other company. If you want a unique role that has customer experience at heart with a mission to change lives, we’re it!

Winners Advisors - the face of Camelot making dreams come true

We're responsible for paying the correct prize to the right person, whatever size of prize is won, it's a reason to celebrate. Our job is to make sure that players have a genuinly celebratory and life-changing experience, and have access to the very best support whether that's legal and financial support, a life coach to help you find your new purpose, or a concierge company to help your every dream come true. We're a passionate team focused on giving our players the best possible experience

Prize Payout - the team that makes paying prizes possible

We sit at the very heart of the business, whether it's resolving players' queries about claiming a prize, or paying and providing support to the UK's biggest lottery winners. Whilst we are spread across the UK we are a close-knit bunch who use customer care skills to totally focus on giving the best experience to our players.